Privacy Policy
Elevate Media (“we”, “our”, or “us”) operates https://elevatemediahfx.com/ and provides media, web design, photography, videography, and advertising services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a lead form, or interact with our business across platforms including Meta (Facebook/Instagram), email, and third-party tools.
By using our website or submitting your information, you consent to the practices outlined below.
1. Information We Collect
1.1 Personal Information
We may collect the following personal data when you contact us, fill out a form, or book services:
Full name
Email address
Phone number
Business information
Project details
Social media usernames (if voluntarily provided)
Payment information (processed securely through third-party providers)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on site
Cookies and tracking data
1.3 Information from Meta Platforms (Facebook/Instagram)
If you submit a Meta Lead Form or interact with our ads, we may receive:
Information you enter in the form
Your public profile name
Communication preferences
Tracking/engagement data from Meta Technologies
This data is governed by Meta’s Data Policy and this Privacy Policy.
2. How We Use Your Information
We use your information to:
Respond to inquiries and provide requested services
Create proposals, quotes, and contracts
Deliver advertising services and conduct performance reporting
Improve website functionality and user experience
Send updates, communications, and marketing (with consent)
Comply with legal obligations
3. Legal Basis for Processing (GDPR & PIPEDA)
We process data under the following bases:
Consent (lead forms, newsletter sign-ups, tracking cookies)
Contractual necessity (project inquiries, bookings, client work)
Legitimate interests (analytics, security, service improvement)
Legal compliance (tax, fraud prevention)
4. Sharing of Your Information
We do not sell your personal data.
We may share information only with:
Service providers, such as hosting platforms, scheduling tools, analytics providers, and payment processors
Meta, Google and advertising platforms for campaign optimization
Legal authorities when required by law
All third parties are obligated to protect your data.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for:
Website analytics
Ad performance
Conversion tracking
Improving user experience
This includes Meta Pixel, Google Analytics, and website performance cookies.
You can disable cookies in your browser settings at any time.
6. Data Retention
We retain your information only for as long as necessary to:
Fulfill the purpose it was collected for
Maintain project records
Meet legal and tax requirements
Lead form data may be kept for 2–5 years unless you request deletion.
7. Your Rights
Depending on your location, you may have the right to:
Access your data
Correct inaccurate information
Request deletion (“Right to be Forgotten”)
Withdraw consent at any time
Opt out of marketing
Request data portability
Restrict or object to processing
To exercise these rights, email [email protected]
8. Data Security
We implement industry-standard security measures, including:
Encrypted data transmission (SSL)
Secure hosting
Access controls
Encrypted payment processing via third-party providers
No method of transmission is 100% secure, but we take all reasonable steps to safeguard your information.
9. Minors
Elevate Media does not knowingly collect or retain data from children under 16.
If you believe we have collected such data, contact us immediately for removal.
10. International Transfers
Your data may be processed in Canada, the United States, or other jurisdictions where our service providers operate. All transfers comply with applicable data protection laws, including GDPR and PIPEDA.
11. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
12. Meta Lead Ads Compliance
When you submit a form through Facebook or Instagram, by doing so you agree that:
Your information will be shared with Elevate Media
We may contact you via email, phone, or Messenger
You can opt out anytime
Your data will be processed in accordance with this Privacy Policy
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be posted on our website with the updated date.
14. Contact Us
For questions or privacy concerns, contact:
Email: [email protected]
Website: https://elevatemediahfx.com/